Welcome to Zaldura’s FAQ!
We’ve gathered answers to our most common questions.
1. How can I contact Zaldura?
You can reach us by email at contact@zaldura.com or through our Contact Us page on the website.
We reply to all messages within 24 hours, Monday through Friday.
2. Where do you ship?
within the United States 7-10 Days
For customers outside the USA, shipping typically takes 7–16 days depending on your location, At checkout, you can see if shipping to your country is available.
All orders are shipped from our HONG KONG fulfillment center.
3. How long will my order take to process and arrive?
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Processing time: 1–3 business days after your order is placed.
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Shipping time: Once shipped, orders typically arrive in 7–10 business days.
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You’ll receive an email with tracking number as soon as your order is on its way.
4. Can I change or cancel my order?
We understand that things happen! You can change or cancel your order within 12 hours of placing it by emailing contact@zaldura.com.
After 12 hours, your order may already be in processing or shipped, and we may not be able to make changes. If that’s the case, you can return the item once it arrives (see our return policy below).
5. What payment methods do you accept?
We accept all major credit and debit cards including:
- Visa
- Mastercard
- American Express
- Discover
We also accept:
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely through Shopify's encrypted payment system. We do not store your credit card information on our servers.
6. Do you collect sales tax?
Yes. We collect and remit sales tax on all orders shipped to U.S. states where it’s required by law. Tax will be automatically calculated and displayed at checkout.
7. What if I don’t receive my order?
If your order hasn’t arrived:
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Check your tracking number for updates.
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Confirm your shipping address was entered correctly.
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Check around your property or with neighbors in case it was delivered nearby.
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Wait 24 hours — sometimes carriers mark packages as “delivered” early.
If you still haven’t received it after these steps, please email contact@zaldura.com with your order number, and we’ll open an investigation. If the carrier confirms it’s lost, we’ll send a replacement or full refund.
8. What if my order arrives damaged or incorrect?
If your order arrives damaged or isn’t what you ordered, please contact us within 30 days of delivery.
Email contact@zaldura.com with:
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Your order number
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Clear photos of the product and packaging
We’ll make it right with a replacement or refund. If the issue is our mistake, we cover the return shipping cost.
9. Returns & refunds
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Refunds are processed within 7–10 business days after we receive the returned item.
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The exact time your refund appears depends on your bank or card issuer.
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Items must be in original, unused condition and include all packaging.
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If the return is due to our mistake (wrong or damaged item), we’ll cover return shipping.
10. What happens if there’s a chargeback or dispute?
We understand that misunderstandings happen. If there’s ever an issue, please contact us first — we can usually resolve it faster and more easily than through a bank dispute.
If a chargeback is filed, we’ll provide full documentation (order confirmation, tracking, and delivery proof) to help resolve it quickly and fairly.
11. Change of Mind
At Zaldura, we want you to love your purchase. However, we do not accept returns or refunds for change of mind.
This includes situations where:
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You no longer want the item
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You ordered by mistake
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The item is not what you expected but is not defective
Returns Are Only Accepted If:
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The item arrives damaged
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The item is defective
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The wrong product was sent
In these cases, we will replace the item or issue a refund at no cost to you.
Need help?
Email us anytime at contact@zaldura.com.
We’re here to make sure your experience with Zaldura is easy, safe, and satisfying.