FAQs

    Welcome to Zaldura’s FAQ!
    We’ve gathered answers to our most common questions to make your shopping experience smooth and worry-free.

    1. How can I contact Zaldura? 

    You can reach us by email at contact@zaldura.com or through our Contact Us page on the website.
    We reply to all messages within 24 hours, Monday through Friday.

    2. Where do you ship?

    We currently ship within the United States only.
    All orders are shipped from our U.S. fulfillment center.

    3. How long will my order take to process and arrive?

    • Processing time: 1–2 business days after your order is placed.

    • Shipping time: Once shipped, orders typically arrive in 7–11 business days.

    • You’ll receive an email with tracking information as soon as your order is on its way.

    4. Can I change or cancel my order?

    We understand that things happen! You can change or cancel your order within 12 hours of placing it by emailing contact@zaldura.com.
    After 12 hours, your order may already be in processing or shipped, and we may not be able to make changes. If that’s the case, you can return the item once it arrives (see our return policy below).

    5. What payment methods do you accept?

    We accept all major credit and debit cards including:

    • Visa
    • Mastercard
    • American Express
    • Discover

    We also accept:

    • Apple Pay
    • Google Pay
    • Shop Pay

    All payments are processed securely through Shopify's encrypted payment system. We do not store your credit card information on our servers.

    6. Do you collect sales tax?

    Yes. We collect and remit sales tax on all orders shipped to U.S. states where it’s required by law. Tax will be automatically calculated and displayed at checkout.

    7. What if I don’t receive my order?

    If your order hasn’t arrived:

    1. Check your tracking number for updates.

    2. Confirm your shipping address was entered correctly.

    3. Check around your property or with neighbors in case it was delivered nearby.

    4. Wait 24 hours — sometimes carriers mark packages as “delivered” early.

    If you still haven’t received it after these steps, please email contact@zaldura.com with your order number, and we’ll open an investigation. If the carrier confirms it’s lost, we’ll send a replacement or full refund.

    8. What if my order arrives damaged or incorrect?

    If your order arrives damaged or isn’t what you ordered, please contact us within 7 days of delivery.
    Email contact@zaldura.com with:

    • Your order number

    • Clear photos of the product and packaging

    We’ll make it right with a replacement or refund. If the issue is our mistake, we cover the return shipping cost.

    9. Returns & refunds

    • Refunds are processed within 7–10 business days after we receive the returned item.

    • The exact time your refund appears depends on your bank or card issuer.

    • Items must be in original, unused condition and include all packaging.

    • If the return is due to our mistake (wrong or damaged item), we’ll cover return shipping.

    • For change-of-mind returns, shipping costs are non-refundable unless otherwise stated.

    10. What happens if there’s a chargeback or dispute?

    We understand that misunderstandings happen. If there’s ever an issue, please contact us first — we can usually resolve it faster and more easily than through a bank dispute.
    If a chargeback is filed, we’ll provide full documentation (order confirmation, tracking, and delivery proof) to help resolve it quickly and fairly.

    11. Additional information

    • Keep your order confirmation email — it’s the quickest way for us to locate your order.

    • Make sure your shipping address is correct before checkout.

    • For bulk or large orders, please email us first so we can confirm stock and shipping details.

    Need help?

    Email us anytime at contact@zaldura.com.
    We’re here to make sure your experience with Zaldura is easy, safe, and satisfying.